With the QR code provided, patients and doctors can log in to an WeChat online chat group, where they can seek expert advice on problems.
Before entering an exhibition center, now transformed into a field hospital in Wuhan City, Hubei Province, Central China, Dr. Cao Wei, carefully entered a QR code into his clothes. his medical protection.
With the QR code provided, patients and doctors can log in to a WeChat online chat group, where they can seek expert advice on problems.
With a gentle smile, Dr. Cao shared that everyone in the field hospital called each other the “mobile QR codes” which caught the attention of patients being treated for isolation.
Dr. Cao from a hospital in Shandong Province, Eastern China, volunteered to assist the Wuhan epidemic in the Central Region, in these days the city struggled to fight COVID-level respiratory infections.
In Wuhan, he was assigned to work at Hanyang field hospital, which is an international convention and exhibition center, specializing in the treatment of minor illnesses.
According to Dr. Cao Wei, patients who are treated in isolation to avoid infecting their family members who are particularly vulnerable and besides physical therapy they need mental treatments.
Besides the QR code and his name on the medical protective suit, Dr. Cao Wei also wrote the words “Hubei people”. He shared the belief that this identification line will help him close the distance with patients.
One of his most memorable memories was the conversation with a female patient who showed psychological stress, always sitting alone and moody in a hospital bed. He approached the female patient by saying that as a Hubei compatriot, he felt some of her sadness.
From quietly gnawing the bad news she received from her family, the female patient started sharing with her compatriot about the pain of losing her mother during the epidemic and now her son’s information has also been confirmed to be infected with the SARS-CoV-2 virus.
In claustrophobic protective gear, at a distance of one meter away from the patient, with all efforts and understanding, for 3 hours, the doctor patiently listened to the patient’s share and and then almost screamed to make sure his words of encouragement could pass through the protective covering and reach the patient’s ears.
The talk left the doctor almost exhausted in the situation that he was not allowed to drink even a little water because he had to make sure to make the most of a protective suit in one shift. After the conversation, the female patient gradually recovered both physically and mentally.
In fact, to minimize the need for discarding protective clothing when medical equipment is scarce, Doctor Cao Wei and many colleagues restricted eating or even wearing diapers to avoid going clean throughout the shift.
Returning to the rest room after work, Dr. Cao Wei continued to chat with the patients on WeChat. It was then that he answered each patient’s questions about the patient’s nucleic acid test results and whether they needed to wear a mask when sleeping.
Hanyang hospital representative said with the establishment of an online chat group, the doctors have more detailed information about the patient’s situation, thereby adjusting the treatment plan and counseling services for each person.
For doctors, sometimes words of sharing work better than drugs, patients will recover faster if doctors have an appropriate mental intervention.